Maximise your property income, without the hassle of running it
We take a furnished property and run it as serviced accommodation: furnishing, listing, pricing, guest communication, cleaning & maintenance, compliance and reporting. You keep the asset and the upside. We take the work and the 11pm phone calls.
- Full management 15%, co-hosting 10%, published not hidden
- A free income projection
- No onboarding fee and no monthly retainer
- A local family run team overlooking every property
Tell us about the property
Send us the address and a few details and we will come back with an honest projection. No obligation.
Prefer to talk first?
You can also send us a message or an email and we will come back to you that way.
WhatsApp
07788 615755
You own a property. You do not want a second job.
Most owners have already know that serviced accommodation returns more than a standard let. What stops them is everything underneath it.
- Furnishing, photography, optimising listings, and calendars that stay in sync across multiple channels
- Pricing that moves with a Six Nations weekend instead of sleeping through it
- Guest screening, cleaners, linen, consumables and a boiler failing on a Sunday
- Gas Safety, EICR, fire risk, licensing, lease conditions and mortgage consent
Local, and hands-on Family run business
You work with real, local people who know the area, and what guests are looking for. The people that oversee the property are answering every guest message.
Rates before occupancy
We do not chase occupancy figures. A property full at the wrong rate earns less than one that is well presented and priced properly, so we build listings that command a higher rate rather than ones that fill cheaply.
Your property, protected
Every guest is screened and signs a rental agreement. Changeovers follow a written checklist with a photo record taken before each arrival, so the condition of the property is documented.
Listed where it matters
Airbnb, Booking.com, Vrbo and our own direct booking site, with calendars synchronised so the same dates cannot sell twice.
Compliance kept current
Gas, electrical and fire safety completed before a property is listed and kept up to date afterwards. We are ICO registered and we watch the rules as they change.
Published pricing
Full management at 15% and co-hosting at 10%, on the website rather than after a meeting. No onboarding fee and no monthly retainer.
We work on a commission basis so we only earn when you do. No onboarding fees, no retainers.
Full management
For owners who want to hand the whole thing over and receive a statement. Airbnb, Holiday-let and Short-let all fall under this service.
of gross booking revenue
- Listing setup and optimisation
- Multi-channel distribution and daily dynamic pricing
- Guest screening, ID verification and rental agreement
- 24/7 guest communications and review management
- Monthly owner statement and live owner portal
- Cleaning team, linen and changeover management
- Maintenance coordination
- Compliance checks and certification tracking
- Furnishing, styling, inventory setup, and professional photography (optional)
Co-hosting
For established hands on hosts with their own teams but want some of the operational load and guesswork lifted.
of gross booking revenue
- Listing setup and optimisation
- Multi-channel distribution and daily dynamic pricing
- Guest screening, ID verification and rental agreement
- Guest communications up until arrival
- Monthly owner statement and live owner portal
- You keep the listing in your own name
- Cleaning, linen and changeover management
- Maintenance coordination
- Compliance checks and certification tracking
Listing & multi-channel marketing
Airbnb, Booking.com, Vrbo and our own direct-booking site. Copy written for the property rather than pasted from a template.
Dynamic pricing
Rates reviewed daily against local demand, events and competing supply. Pricing fluctuates around seasons, the day of the week and events. We ensure your property is priced accordingly to maximise revenue.
Guest screening
Verified ID and a signed rental agreement on every booking, plus a refundable security hold where the property calls for one.
Guest communications
Pre-arrival, in-stay and post-stay, handled by us. 11pm phone calls come to our number, not yours.
Cleaning & changeovers
Our own vetted team, working to a written specification with a photo record of every changeover.
Maintenance
Issues categorised, costed and executed against a spend cap you set. Anything above it comes to you with a quote first.
Compliance & safety
Gas Safe, EICR, fire risk assessment, alarms and the right insurance class, checked before we list.
Monthly reporting
Revenue, costs and your payment, itemised in a monthly statement so you know exactly what you earn.
Furnishing, styling, inventory & photography (optional)
We specify and install the furniture and inventory, then professionally photograph the property. Doing this right can mean a difference of thousands of £'s in booking revenue.
From first call to first guest, in three steps
Consultation
We visit the property, check the practicalities including lease, mortgage consent, licensing position, parking and condition, then build an income projection from local comparables. You see the assumptions, not just the number. If it does not stack up, we say so.
Onboarding
Agreement signed, then furnishing and styling where needed, professional photography, safety certification, inventory, insurance check and listing set up.
Launch and run
Live across Airbnb, Booking.com, Vrbo and our direct site with a launch pricing strategy to build early reviews quickly. Then it runs: daily pricing, guests, cleaning, maintenance, and your statement every month.
Is your property the right fit?
A property that will not perform is bad for you and worse for us.
- Your property is furnished and decorated to a good standard, has reliable broadband, and meets gas, electrical, and fire safety compliance.
- It has two bedrooms or more, or is a well-located one-bed or studio
- Your council, lease, and/or mortgage permit the relevant short-let use permissions
- You are comfortable with income that varies month to month for a higher annual total
Not there yet? No problem, we will guide you through everything including compliance, staging, and professional photography during onboarding.
The things landlords actually ask
What does Urban Hideaways charge to manage a property?
Full management is 15% of booking revenue. Co-hosting, where you handle cleaning and maintenance, and we handle the rest is 10%. There is no onboarding fee and no monthly retainer.
Do I need consent from my mortgage lender or freeholder?
Almost certainly yes. Residential mortgages and many leases may restrict short-let use, and consent or a suitable mortgage package must be obtained. We can help check the position with you before listing and will not put a property live where the answer is unresolved.
Will I lose control of my property?
No. You keep ownership and the final say, we just do the work. Before we list, we agree house rules, any dates you want kept for yourself and how you want maintenance handled, and you can see every booking as it comes in.
Can I still use the property myself?
Yes. Dates you want can be reserved blocking any guests from booking across every channel. We only ask for reasonable notice so we can manage availability and avoid cancelling guest reservations.
What if a guest damages something?
For every booking, guests provide IDs and signs a rental agreement, and we hold a refundable security deposit where the property calls for one. This helps to screen out potentially problematic guests and ensure the property is respected. Wear and tear, and accidents do happen, but in the rare case where damages beyond normal use occur, we will handle claims against the guest for you.
For additional protection for both the property and guests, we recommend that a suitable serviced accommodation/short-term let insurance policy is taken out.
What if I already have bookings on Airbnb?
They are honoured. We take on your existing listing rather than starting a new one, so the reviews and rating stay with it. We synchronise the bookings you have already taken across the other platforms so nothing double-sells.
Do you manage properties outside South Wales?
Yes. Full management is available across South Wales and nearby regions including South West England, where a property is within travelling distance of our teams. Co-hosting is available nationwide, with cleaning and maintenance arranged locally by the host.
Find out what your property would actually earn
A free projection built from local comparables. No obligation, and an honest answer if the numbers do not work.